Shipping Policy

Hypefly India Products Private Limited ("Hypefly", "we" and "us") is the operator of https://www.hypefly.co.in/. By purchasing an item through this website you will be agreeing to the provisions mentioned below. This is drafted to ensure that both parties are aware of and agree to the terms and conditions to mutually protect and set expectations on our service.

Where we ship from

• All orders are dispatched from our warehouse at Hype Fly India, Unit No. 6B/4A, Sangeeta Co-Op Housing Society, Building No. B/6, Ground Floor, Juhu Tara Road, Juhu Koliwada, Santacruz West, Mumbai, Maharashtra 400049.
• Shipping is available PAN India to all serviceable pincodes.

Order types and dispatch timelines

• Every product page shows whether an item is Instant Ship or Pre-order before you buy.
• Instant Ship: the product is in stock at our Mumbai warehouse. Orders are dispatched the next working day after confirmation.
• Same-day delivery (Mumbai and Thane): Instant Ship orders placed before 6:00 PM on a working day are dispatched and delivered the same day, subject to courier availability and operational conditions.
• Pre-order: the product is sourced from our international vendor network after you order. Estimated dispatch is 18–22 working days from the order date, excluding Sundays and public holidays.
• Pre-order timelines are estimates and depend on international vendors, freight and customs clearance, which are outside Hypefly's control. Hypefly will keep you updated and dispatch your order as soon as it reaches our warehouse. A delay beyond the estimated window does not entitle the customer to cancellation, compensation or refund.
• No dispatches take place on Sundays or public holidays.
• All timelines are estimates, not guarantees.

Shipping options and charges

• Standard Delivery: ₹349 flat, PAN India. Free on orders above ₹24,999. For Mumbai and Thane pincodes, same-day delivery is included under Standard where shown at checkout.
• Express Delivery: ₹1,499. Air shipping for the fastest possible delivery across India.
• Shipping charges are shown at checkout before payment and apply to both Instant Ship and Pre-order items.
• Promotional free-shipping windows, when offered, apply only for the period announced on the website.

Delivery timelines (after dispatch)

• All delivery timelines are counted from dispatch, not from the order date, and exclude Sundays and public holidays.
• Standard: metro cities 2–3 working days; rest of India 4–6 working days. Remote pincodes may take longer.
• Express: air shipping — the fastest option available to your pincode. Estimated delivery is shown at checkout and may vary by location.
• Same-day: serviceable pincodes in Mumbai and Thane, on Instant Ship orders placed before 6:00 PM on a working day.
• Delivery timelines are estimates provided by our courier partners and are not guaranteed. Hypefly is not responsible for delays once a parcel has been handed to the courier.

Courier partners and tracking

• PAN India shipments are fulfilled through Blue Dart, DTDC and Delhivery, depending on serviceability and speed for your pincode.
• Mumbai and Thane same-day deliveries are fulfilled through local courier partners including Borzo (WeFast) and Porter.
• Hypefly selects the courier for each order; customers cannot request a specific courier.
• On placing your order, you will receive a confirmation email.
• As soon as your order is dispatched, you will receive an email with the tracking number and courier details. Tracking updates are made by the courier and may take a few hours to reflect.
• For any tracking or delivery issue, email contact@hypefly.co.in with your order ID and we will coordinate with the courier on your behalf.

Shipping address and contact details

• Please provide a complete and accurate delivery address with pincode, a working phone number and an email address at checkout. Our couriers call before delivery — if the number is unreachable, the parcel may be returned.
• Address or contact changes are accepted only before dispatch, by email to contact@hypefly.co.in quoting your order ID. Details cannot be modified after the product has been shipped.
• If a parcel is returned to us (RTO) because of an incomplete or incorrect address, a wrong or unreachable phone number, or the recipient being unavailable after delivery attempts, the customer is liable for the return and re-shipping charges before the order is dispatched again.
• Hypefly is not responsible and cannot be held liable for parcels lost or delayed due to errors in the address or contact details provided by the customer.

Delays

• All dispatch and delivery timelines on this website are estimates. Delays may occur due to courier network issues, weather, strikes, public holidays, high order volumes during sale periods, international vendor or freight timelines, customs or regulatory holds, or other events beyond Hypefly's reasonable control.
• In such cases, Hypefly will dispatch your order as soon as it is possible to do so and keep you informed. A delay does not entitle the customer to cancel the order, claim compensation or claim a refund.

Failed delivery and return to origin (RTO)

• Our courier partners will attempt delivery and contact you on the phone number provided. If delivery fails because the recipient is unavailable, refuses the parcel or cannot be reached, the parcel is returned to our warehouse.
• Re-shipping is subject to the customer bearing the return and re-dispatch charges.
• For Partial Payment (COD) orders, refusal of delivery results in forfeiture of the upfront amount as set out in our Return & Refund Policy and Terms of Service.

Damaged, incorrect or missing items

• If your order arrives damaged, incorrect or with items missing, email contact@hypefly.co.in within 7 working days of delivery with your order ID, clear photos of the product and packaging, and an unboxing video showing the sealed parcel being opened.
• Claims without an unboxing video cannot be verified and may not be accepted.
• Our team will review and resolve the matter as per our Return & Refund Policy.

Cash on Delivery and Partial Payment

• Partial Payment (COD) is available on Standard and Express shipping. You pay a prepaid amount at checkout and the balance in cash at delivery.
• The prepaid amount is strictly non-refundable under all circumstances — including if the customer refuses delivery, is unavailable, or the parcel is returned to origin (RTO).
• All orders placed are final. By choosing Partial Payment, you agree to Section 6C of our Terms of Service and our Return & Refund Policy.

Order cancellation

• Orders cannot be cancelled once placed. All orders — Instant Ship and Pre-order — are final.

Contact

• For any shipping query, email contact@hypefly.co.in or WhatsApp +91 96199 46879. Please include your order ID and the reason for your query so we can help faster.